Found a great deal for a hotel on Traveluro and you want to know if they’re legit? Then you’ve come to the right place because this detailed review will tell you everything you need to know about the hotel booking service.
Maybe you stumbled on such a deal on Traveluro that’s just too good to pass up and you just want to dot the i’s and cross the t’s before you give them your credit card information. But if it looks too good to be true it usually isn’t, and I’m sorry to have to tell you that that’s precisely the case with Traveluro. You can find out all the details in the rest of this review, but if you’re looking for the short answer to the question is Traveluro legit, the answer is a resounding no.
Traveluro is a hotel booking service that operates in a similar way to Booking and Agoda. You go to their webpage, search for a hotel room in the city you’re traveling to, and you’re presented with various deals and discounts.
That’s how the website should work in theory, but it’s a little bit different in practice. Their hotel bookings aren’t quite what they appear to be and many people have complained that they wouldn’t get a confirmation number or that once they arrived at the hotel they found out that the bill wasn’t settled, even though they had paid the booking company months in advance.
Technically they are a legit booking company since there are people who have managed to successfully book a hotel through this website and they are perfectly satisfied with their Traveluro experience.
However, these people are the minority. Around 70% of people who used this website have had some sort of complaint, whether it’s a non-existing reservation, horrible customer service, claiming that they’re not eligible for the best price guarantee program, or just a mixture of all of the above.
I’ve read through the hundreds of negative reviews for this company, and I have come to the conclusion that they’re not a legit booking service. Yes, some people have claimed that they’ve had a good experience with this service, but they’re the minority and even they admit that not everything was smooth sailing.
Traveluro offers lower prices and better hotel deals than most of its competitors because it doesn’t display the true prices on its website. Too many people complained about having to pay extra money at the hotel, despite Traveluro claiming that they didn’t have to pay anything more.
In other instances, Traveluro would inform customers that they would have to pay an extra $100 in fees at the hotel, but that number turned out to be much bigger once it was time for the customer to settle the bill.
So, to answer that question again – Traveluro isn’t really that much cheaper than its competitors.
Also, I must point out that most of their reservations are non-refundable. Many people have tried to contact Traveluro and get a refund after they had to cancel their booking due to an emergency, and were unsuccessful at getting their money back. In many cases, when they would dial the contact phone number provided on the website, nobody would pick up.
The best way to use Traveluro is to close the tab and go to Booking or Agoda. Seriously, if you care about your money and you don’t want to share your credit card information with a shady company that will most likely rip you off, just stay far away from this website.
If you still want to take your chances with Traveluro, despite the fact that there’s a 75% they will screw you over, you’ll find that their website is very simple to use. It works in the same way as Agoda and Booking – you type in the city and the dates when you’re traveling, and you’re presented with a list of discounted hotel rooms.
Supposedly they offer some sort of super secret deal that no other sites have, which is how they manage to have so many cheap hotel rooms. This discount is available only for registered members, and unfortunately, I can’t tell you more about it because I refuse to share my personal data with such a shady company.
One thing I have to point out is that you should expect the worst when booking with this website. Even if you booked a hotel directly through Traveluro and you confirmed that everything is in order with the hotel, still expect problems to arise a couple of days before your trip. Many people have had their reservations canceled last minute, and they were offered stays in other hotels, which were significantly worse than the ones they had previously booked.
If the worst does actually happen (and there’s a 75% chance it will) try to get your money back through the credit card company and avoid calling Traveluro if you can. You’re more likely to have success if you just do a chargeback with the credit card people, than if you try to get your money back directly from Traveluro.
Most people are saying that Traveluro is a scam and they’re advising others against using this service. Only 25% of their reviews on Trust Pilot are 5-star positive reviews; the rest are negative reviews from people who had a very uncomfortable experience using this service.
Also, it’s likely that a good chunk of those positive reviews are fake reviews because they’re the only reviews that the company will reply to. The negative experiences are truly overwhelming – some people had arrived at their hotel only to find out that no reservations were made, and others would discover that a reservation exists but the room had not been paid for, even though they had already paid for the room through Traveluro.
There were also instances of people having to pay hundreds of dollars more than Traveluro had instructed them, as well as countless people who have had their reservations canceled at the last minute. I’m just summing up a small percentage of the bad reviews; if you actually go and read what people are saying on Trust Pilot you will probably be discouraged from inputting your credit card information on this website.
Another thing I have to mention is that most people who have called Traveluro customer service to get help with an issue haven’t had much luck. They often don’t pick up the phone, they don’t give out refunds, and on the off chance that you get an actual human being to answer, it will take a lot of time for them to do anything even remotely helpful.
Booking, Agoda, and Expedia are the best services in this market. They’re trustworthy, offer some pretty good deals, and they’re quick to rectify any mistakes. You most likely won’t have any issues with these services, which is not something I can say about Traveluro.
One thing I would like to note is that you should still be careful when booking accommodation at these services. They don’t really have the best screening process, so some scammers can appear on the websites. But as long as you look at the review from other travelers and you see that a property is consistently getting good reviews even in the last few months or weeks, you should be fine.
Traveluro is owned by Splitty Travel, another company that provides services for transferring booking requests to hotels. Splitty Travel has a much higher review rating on Trust Pilot, but their link now redirects to Traveluro.com.
Also, there’s an equal amount of positive and negative reviews in the last month or so, and I think you’re better off avoiding any services related to this company.
Traveluro has a score of 2.3 on Trust Pilot, which is by far the most relevant website for judging whether or not something is a scam. At the moment of writing this, 68% of their total reviews (which are somewhere around 470) are 1-star reviews. People are complaining left and right about countless different things, so I think it’s safe to say that Traveluro is not a reputable company and you should avoid entrusting them with your credit card information.
Their website doesn’t say if they charge a fee for booking the service, but I’m assuming they do, otherwise, how would they earn any money? Also, they claim that they don’t charge any hidden fees, and that’s just not true. Many people had to pay additional money to their booked hotel after they stay, even when Traveluro claimed that the entire bill was settled.
Traveluro is one of the worst travel websites out there. You should avoid using them if possible because the chances that everything will go well with your booking are extremely slim.
Simply put, the service appears to be a scam. The number of people who have had some sort of issue with bookings made through this service is too high to be a coincidence or a simple mistake.
That being said, there are some people who have managed to successfully book a hotel through this website and they had a pleasant experience. But they’re definitely the exception to the rule, and if you want to be safe and have a good travel experience, you should avoid using this website.
Roger is a little obsessed with travel. He has been to over 40 countries, broken 3 suitcases and owned over 10 backpacks in 12 months. What he doesn't know about travel, ain't worth knowing!