Last Updated: July 10, 2023

Is Skyscanner Legit? Here’s All The Info You Need

Found some really good deals on Skyscanner and you want to know if they’re legit before you book anything? This guide will tell you everything you need to know about Skyscanner!

The short answer is that yes, Skyscanner is absolutely legit and it’s used by millions of travelers to find the best deals for plane tickets and hotels.

Below, we cover how they operate, who owns them, and what other customers are saying about their experiences with Skyscanner.

So, keep reading to learn more about Skyscanner and see if they’re worth your time and effort!

Is Skyscanner Legit?

Skyscanner Rating

Yes, Skyscanner is a legit website that’s been around for more than two decades. During this time they have gained millions of new users. It’s estimated that this website is used by approximately 100 million users every month.

Skyscanner’s Trustpilot rating is very high. They’ve got 4.4 stars across more than 15,000 ratings, and more than 70% of all of their ratings are 5 stars.

You’ve got absolutely nothing to worry about when using Skyscanner, and I would honestly recommend it over any other similar platform.

Is Skyscanner Reliable?

Yes, Skyscanner is a reliable platform that millions of people use to search for and book flights, hotels, and car rentals. The website also has great customer service that can help if you have any questions about the deals and even helps people who have issues with their partners.

Lodging A Complaint

Skyscanner allows you to lodge complaints against their partners if you are unsatisfied with the experience, and they encourage all their users to rate the platforms they partner with. They’re transparent about everything they can be. They also encourage all their users to look for hidden fees and extra charges.

Is It Safe to Purchase Tickets on Skyscanner?

You can’t actually purchase tickets on Skyscanner. The platform is a search engine that looks for the best flight prices, but any purchases you complete are done directly through their partner and Skyscanner doesn’t have access to your booking.

That being said, they have excellent customer service that does everything in its power to try and help their customers, even if their partner online travel agencies don’t honor their deals.

One thing to note is that Skyscanner’s partners are highly reputable agencies, most of which have 4 and 5-star reviews from their customers. Their lowest-rated partner is Expedia, but that’s a pretty polarizing travel booking platform. Some people don’t like it at all, and others swear by it and use it to book all their travel accommodations and plane tickets.

In any case, just make sure to double-check the airline or travel agency you choose to book with through Skyscanner. If you notice that there are more negative reviews than you’re comfortable with and a different agency has a better rating and only slightly more expensive plane tickets, it’s usually better to spend more money to ensure a better experience.

Are There Hidden Fees on Skyscanner?

Skyscanner Warning

Nope. Skyscanner is completely free to use. They don’t charge any fees or commissions to their customers, and that’s an awesome thing about this website. However, that might not be the case with all of their partners.

So, when you find a flight ticket you like and want to purchase, be sure to check out the full details of the price to see how much you’re paying in fees and taxes.

Skyscanner even advises you to do this before you look at any partnering deals – in their “more information” section, they warn travelers that other online travel agencies and airlines may charge additional fees and that you should always check for these before completing any purchases.

Why Is Skyscanner So Cheap?

Skyscanner might seem like it’s cheaper than other websites, but that’s only because it compares the prices on dozens of other platforms and presents you with all your options. You get to see the deals from their partners that you otherwise wouldn’t have known about, and often times this will include a discount for new customers or a special promotion that the website is running.

But I wouldn’t call Skyscanner a cheap or affordable website because you can’t really purchase any tickets on their platform. They’re basically just a search engine, and any purchases you complete are done through their partners.

What Others Are Saying About Skyscanner

Skyscanner Postive Review

Skyscanner has a rating of 4.4 on Trustpilot across a total of more than 15,000 reviews. More than 70% of the website ratings are 5 stars, so people are mostly saying good things about them. Naturally, using the website wasn’t smooth sailing for everyone, and there are some people who left negative reviews.

However, it is important to note that Skyscanner support is replying to all the negative comments and trying to get in touch with unsatisfied customers.

The complaints from users are rarely aimed at Skyscanner, and it’s usually because the partnering online travel agency won’t refund or change their flight. There were also negative reviews from people who didn’t read the fine print before booking their tickets and didn’t realize that there were additional fees even though they had access to this information.

Skyscanner Negative Review

You can avoid having a negative experience with this website if you just pay attention to the fine print as Skyscanner instructs you to do. In my opinion, the people who are blaming Skyscanner for a long layover or expensive taxi fees are misdirecting their anger because it’s not the website’s fault they couldn’t be bothered to read the fine print.

You wouldn’t blame Booking for having to share a bathroom at your apartment after you’ve selected to book an apartment with a shared bathroom because it was the cheapest option.

Always read the fine print, check for any hidden fees and costs, and spend five minutes reading through the reviews of other travelers – that’s all it takes to avoid any nasty surprises when searching for deals on Skyscanner.

What is Skyscanner?

Skyscanner Website

Skyscanner is an online platform for searching for cheap plane tickets. The website has an excellent search engine that compares the prices of plane tickets on all the other platforms and then presents you with all the options for a specific flight. This is great if you’re trying to save some money on plane tickets because Skyscanner will usually find you a deal that you most likely weren’t aware of.

However, you can’t actually complete a purchase on Skyscanner. They just show you the deals in the same way Google Flights does and redirect you to the website of their partner where you can complete your purchase.

Skyscanner isn’t responsible for anything that might go wrong with the booking because they are just the search engine, but they have been known to get in contact with unsatisfied customers and try to act as a mediator between them and the partnering agency that they’re unsatisfied with.

Who Owns Skyscanner?

Skyscanner is owned by Trip.com Group Limited, a multinational corporation headquartered in China that owns some of the most popular including Trip.com, Travix, MakeMyTrip, and a few other websites.

Although many of these websites are owned by the same umbrella corporation, they are headquartered in different countries and run by entirely different people.

Skyscanner is headquartered in Edinburgh, Scotland, and they’ve got offices in 8 countries in Asia, Europe, and the United States.

How Does Skyscanner Work?

Skyscanner Flights

The Skyscanner website has a search engine that is very simple to use:

  • you put in the location where you want to fly to
  • add the dates and the number of adults traveling
  • click search

Skyscanner will search across all their partner platforms, and present you with every option you have for the flights you selected.

The results are shown in a price ascending order, so you’re always presented with the cheapest flights at the top and the most expensive ones at the bottom. The thing I like the most is that you can also see the rating of every single one of their partners in their list. Sometimes, cheaper is not better, so it’s great to know who has the best reputation when booking a flight with Skyscanner too.

Skyscanner also lets you choose between direct and connecting flights, and you can also allow them to search for flights to all airports that are close to your destination. This feature alone can save you quite a bit of money, especially when it happens to include an airport that is serviced by budget airlines.

Skyscanner has another excellent feature, and it’s perfect for people who don’t really have a destination in mind. You can select that you want to fly “everywhere” and you can even tell the engine to search for flights during an entire month. That way, you’re getting the absolute best deals possible, and you can easily get plane tickets for very little money.

Tips on Using Skyscanner

Skyscanner Travel Everywhere

If you’re just browsing around for amazing deals and you don’t really have a destination in mind, take advantage of their Everywhere feature. You can look for the cheapest flights from the airport closest to you, during any period. This is awesome for planning trips because you can get very cheap plane tickets.

Also, use all of their search tools. If you want to go on a longer trip and maybe travel to multiple destinations in one country, look for multi-city plane tickets that let you land in one city but depart from another. Check the direct flight box if you don’t want to waste time on layovers, but don’t check if you’re fine with going on multiple flights if that means you get the best flight deals.

If you’re looking at connecting flights, always check how long the layovers are. Do not buy any tickets that have a layover shorter than one hour, because it’s highly unlikely you’ll have enough time to catch your connecting flight, especially at bigger airports.

Can You Use Skyscanner on Your Phone?

Skyscanner Android App

You can absolutely use Skyscanner on your phone. They have dedicated apps for both iOS and Android devices, and the apps are highly rated (4.7+) on both platforms. The Skyscanner app is easy and intuitive to use, with all the same functionality as their desktop website. You can search flights, accommodation, and car hire, and you’re shown all the best deals from their partners.

The main difference is in the rating of the providers that are offered through the mobile app versus the website. On the mobile app, there wasn’t a star rating for most providers because there weren’t sufficient reviews. But for those exact same providers, I could see the star ratings when I looked on the website.

It’s also worth noting that I was shown slightly better prices on the mobile app, but the difference is so minimal it’s honestly not worth mentioning (up to 1 Euro cheaper per flight). I didn’t compare too many flights though, so it could be just a weird anomaly.

Are Flights Booked on Skyscanner Refundable?

That depends on quite a few factors since you can’t actually book a flight on Skyscanner. It mostly depends on the airline and travel agency that you’re booking the flight with, and you should have access to that information before you purchase the ticket.

Some will allow you to purchase travel insurance in addition to your ticket, which should cover refunds in case you have to cancel your trip. Other agencies and airlines may present you with two choices – a super-cheap non-refundable ticket, and a slightly more expensive refundable option.

Non-refundable plane tickets and hotel reservations are a good way to save money because they’re always the cheapest, but a nightmare to deal with if you end up having to cancel the trip. If you’re booking a trip in the near future (the next month or so), and you’re confident you’ll be going on the trip, it’s worth it to risk it and get non-refundable tickets.

But for trips in the more distant future, it’s usually smarter to pay extra money so you can get a refund if necessary because you never know what can happen in six months or more.

About the Author Roger Timbrook

Roger is a little obsessed with travel. He has been to over 40 countries, broken 3 suitcases and owned over 10 backpacks in 12 months. What he doesn't know about travel, ain't worth knowing!

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